Auckland (HQ)

Physical Address: 5 Ride Way, Albany, Auckland 0632

Postal Address: PO Box 300 249, Albany, Auckland 0752

Phone: 09 447 1793

Christchurch

Physical Address: 19B Avenger Crescent, Wigram, Christchurch 8042

Phone: 03 349 2506

Pump & alarm help

If your unit’s alarm sounds, a service may be required.

Ecoflow provides troubleshooting and onsite repair services. Ecoflow services are available at a fee including a deposit in most cases.

If you would like to engage Ecoflow for assistance, please call the number clearly displayed on the front of the alarm panel.

Or call our service support line.

Phone: 0508 528 3725

Please note that by engaging Ecoflow, you agree to our terms and conditions.

For more information on proper operation of your Ecoflow grinder pump station, refer to the Homeowner’s Manual

For all other questions, please use the form below: